1. What kind of items do you sell?
We specialize in curated vintage and antique pieces — from furniture and decor to collectibles and heirlooms. Every item has been carefully selected for its beauty, character, and historical value.
2. Are the items new or used?
All our pieces are pre-loved, meaning they are vintage or antique and have had previous owners. Natural signs of age such as patina, minor wear, and imperfections are part of their unique story.
3. Can I return or exchange an item if I change my mind?
Unfortunately, all sales are final. Due to the nature of vintage goods, we do not accept returns for buyer’s remorse or minor age-related imperfections. Please read item descriptions carefully and review all photos before purchasing.
4. What if my item is damaged during shipping?
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will offer repair, replacement (if available), or store credit.
5. What if the item I receive looks different from the listing?
If you believe your item was significantly misrepresented, please email us at info@prelovedantiques.com within 3 days of receiving it. We will review your case and may offer an exchange or store credit if appropriate.
6. Do you ship internationally?
Yes, we ship worldwide!
Please note that international buyers are responsible for customs duties, taxes, and any additional import fees. We are not liable for delays caused by customs or postal services.
7. How are shipping costs calculated?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We work with trusted couriers to ensure safe delivery of your antiques.
8. Can I cancel my order?
Orders can be canceled within 24 hours of purchase, as long as the item has not yet been shipped. After that time, all orders are considered final.
9. Can I reserve or hold an item?
At the moment, we do not offer item holds. Due to the one-of-a-kind nature of our inventory, we recommend completing your purchase promptly to avoid missing out.
10. How do I care for my antique items?
We recommend gentle dusting with a soft cloth and avoiding harsh chemicals. Keep pieces away from direct sunlight and extreme moisture to preserve their integrity and beauty for years to come.
11. How often do you update your inventory?
We regularly update our collection with new treasures!
Follow us on social media or subscribe to our newsletter to stay informed about the latest arrivals.
Still have questions?
Feel free to reach out to us at 📧 info@prelovedantiques.com — we’re always happy to help you find the perfect piece!